Refund Policy
Refund Eligibility
Time Frame: Refund requests must be submitted within 14 days from the date of purchase.
Course Access: Refunds are only applicable if less than 20% of the course content has been accessed.
Payment Method: Refunds will be processed using the original payment method.
Non-Refundable Situations
Completed Courses: Refunds are not available for fully completed courses.
Promotional Offers: Courses purchased with promotional discounts are non-refundable.
Technical Issues: Refunds will not be issued for technical issues unless reported and unresolved by our support team.
How to Request a Refund
Contact Support: Email our customer support team at
[email protected]with your purchase details.
Verification: Provide your order number and reason for the refund request.
Processing Time: Refunds will be processed within 7 business days after verification.
Additional Information
LingoStep reserves the right to refuse a refund request if it does not comply with our policy.
For subscription-based services, refer to our terms and conditions.
